Refund Policy

Refund Policy

When can I return goods?

You can return goods: 

a) when you cancel an order – please return goods as soon as possible 

b) if an item is not of satisfactory quality or not as described - please let us know within 7 working days of receipt and return the item within 14 days of purchase and indicate whether you want an exchange or a refund

c) when an item is faulty - please contact us within 7 days of receipt of goods on 01384 378476

Where do I return goods?

Please return goods to:

H-2-Snow Ltd
12b Market Street
Stourbridge
DY8 1AD

Returned goods must be sent at your own cost and risk.

How do I get a refund?

We will re-credit your credit, charge or debit card for the full amount, as soon as possible, provided that the goods in question are received by us in the same condition that they were delivered to you.