Terms & Conditions

Terms & Conditions

1 Ownership

This website is owned and operated by H-2-Snow ('H-2-Snow', 'we' or 'us' 'our') whose registered office is at Ju-a Limited 12a Market Street, Stourbridge, West Midlands DY8 1AD, registered in England and Wales with company number 06210574, VAT number 920 6041 64, email address sales@h-2-snow.com. The website and all intellectual property rights (including but not limited to rights in the website as a database) in its text, design and graphics belong to H-2 Snow, as does the H-2 Snow trademark. When you use our website, you accept the terms and conditions below. Your statutory legal rights are not affected, except those that can be excluded or restricted by law. These terms and conditions only apply to consumers; if you wish to trade with us in the course of your business, please contact us on 

2 The contract between us

2.1 All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions. To place an order, complete the checkout and payment process,in doing so you offer to buy the goods displayed for sale at the prices indicated inclusive of UK VAT as well as any applicable delivery charges.

2.2 You must pay by credit, charge or debit card at the time of the order. Payment will be taken in full at the time of the order. The contract is not concluded until: 

i valid credit, charge or debit card payment details have been received;
ii we have accepted your online order;
iii we have confirmed receipt of your order by sending an email to you at the email address you provide in your order form;
iv we have dispatched the goods to you.

2.3 Our acceptance of your order brings into existence a legally binding contract between us. We are entitled to refuse any order placed by you and reserve the right to obtain validation of your credit, charge or debit card details before accepting your order. No orders shall be accepted from persons under the age of 18.

2.4 You undertake that:

i the credit, charge or debit card used to purchase goods offered on this website is your own;
ii there are sufficient funds or credit facilities to pay for the goods ordered;
iii the details provided by you for the purpose of purchasing goods are correct.

2.5 All goods displayed on this website are subject to availability.

3 Price

3.1 The prices payable for goods that you order are as set out in our website. We will not be bound to honour any prices where we indicate subsequently that such prices were displayed in error.

3.2 You will be required to pay extra for delivery and it may not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

3.3 The prices payable for goods are in pounds sterling inclusive of VAT. Where the price is indicated as applying to orders via the website only, the same price does not apply to the item in our store.

4 Cancellation and Returns

4.1 You may cancel your contract with us for the goods you order at any time within seven working days from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. For hygienic reasons however we regret that this does not apply to the following types of goods: underwear, confectionery, hosiery. We will not accept returns for any non-faulty items that have been worn and the tags removed. If you receive any item without a tag, please notify us on the day of receipt (by telephone or email). 

4.2 To cancel your contract you must notify us in writing or by email within the seven working day period from the date you receive the ordered goods.

4.3 If you have received the goods before you cancel your contract then unless, under clause 4.1, you do not have a right to cancel, you must send the goods back to our returns address (see below) at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

4.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit, charge or debit card will be re-credited to your account excluding postage charge as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. The dispatch note will be required as proof of purchase.

4.5 In the event that the goods you receive are damaged, defective or incorrect, you must report this within 7 days of the date that the goods were received by calling . Please keep the goods in a saleable condition, retaining the original packaging in the condition it was delivered as far as possible.

4.6 The address for notifying cancellations and returning goods is:

12b Market Street

The email address for notifying cancellations is sales@h-2-snow.co.uk.

5 Cancellation by us

5.1 We reserve the right to cancel the contract between us if:

i we do not have sufficient stock to deliver the goods you have ordered;
ii we do not deliver to your area; or
iii one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. 

5.2 In the event that we cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit, charge or debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

6 Delivery of goods to you

6.1 We currently deliver to the UK and Ireland, Europe and USA.

6.2 All products will be shipped as soon as possible, subject to payment card authorisation and stock availability. 

6.3 Orders are sent in plain packaging. However, please note that for delivery purposes, our return name & address will be shown in one corner of the address label (in small font, without the 'H-2 Snow' logo).

6.4 We only charge once per order for delivery, however many separate shipments we make to you.

6.5 All deliveries will be made according to the carrier’s standard procedures. For standard delivery, a signature should not be required, but packages that do not fit through your letter box may be taken back to the postal depot for collection. Please note that where a signature is required, orders cannot be sent to post office box addresses. Should you require clarification about what happens if no-one is available to receive the goods and/or a signature is required, please contact the carrier direct.

6.6 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

6.7 Ski/Snowboard servicing is not available via the internet and is only available at the Stourbridge, West Midlands store. 

7 Liability

7.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address (see clause 4.6 above) of the problem within 7 working days of the delivery of the goods in question.

7.2 If you do not receive the goods within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address (see clause 4.6 above) of the problem within 40 days of the date on which you ordered the goods.

7.3 If you notify a problem to us under this condition, our only obligation will be, at your option:

i to make good any shortage or non-delivery;
ii to replace or repair any goods that are damaged or defective; or
iii to refund to you the amount paid by you for the goods in question in whatever way we choose.

7.4 We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.3(iii) above.

7.5 We shall take all reasonable precautions to keep details of your order and payment secure. We cannot be held liable however for any losses caused as a result of unauthorised access to information provided by you. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

7.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7.7 Ski/Snowboard servicing is carried out by a third party off site. Therefore, the liability lies with the third party if there is is cause to seek compensation this will remain with the third party. 

8 Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address (see clause 4.6 above) and all notices from us to you will be displayed on our website from to time.

9 Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

10 Disclaimer

While we will use reasonable endeavours to verify the accuracy of any information on this website we disclaim any and all warranties of any kind that the information and facilities provided by this website are current, accurate or complete, and that the website is free of defects including but not limited to viruses, spyware and other malware. We disclaim any liability whatsoever for any loss or damage from action taken in reliance on material or information contained on this website.

11 Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

12 Waiver

No delay or omission on our part in exercising any right or remedy under these terms and conditions shall impair such right or remedy or be construed as a waiver thereof or of any other right or remedy.

13 Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

14 Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

15 Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

16 Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.